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Click here to start your return.
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Enter your order and zip code to view your order details.
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Select the item you wish to return (please note, items marked as "final sale" are not eligible for return)
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Choose your reason for the return and answer a few questions to help us improve.
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Make your selection from our available return options and download your return label.
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Finally, simply attach the return label to your package and send it back to us.
Help
- How do I start a return?
How do I start a return?
- Q: How do I return my order?
- Q: What’s your return policy?
- Q: Do you offer exchanges?
- Q: How long does it take to process my return?
- Q: Will I lose my promotion if I return an item?
Q: How do I return my order?
A: Click here to start your return.
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Enter your order (starting with the #) and zip code to view your order details.
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Select the item you wish to return (please note, items marked as "final sale" are not eligible for return)
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Choose your reason for the return and answer a few questions to help us improve.
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Make your selection from our available return options and download your return label.
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Finally, simply attach the return label (or download the QR code) to your package and send it back to us.
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Read our return policy here.
Q: What’s your return policy?
A: For orders placed after October 31st, we’ve extended the return window to January 31st, giving gift-givers and recipients more flexibility this season!
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We accept returns and exchanges for items in their original condition. Items must be unworn, unwashed, and have tags attached.
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Please note that items marked as final sale cannot be returned or exchanged.
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For issues with damaged or defective items, please reach out to our customer service team at customerservice@marysquare.com
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Read our return policy here.
Q: Do you offer exchanges?
A: Yes, we offer exchanges! Simply choose the size or item you’d like during the return process, and we’ll take care of the rest to make the process quick and easy.
Try our Instant Exchange! Simply provide your card details to create your exchange order instantly. A temporary hold for the item's value will be placed on your card, allowing us to send your new item right away—no need to wait for the original item to be returned first. Once we see tracking updates for your return, the hold on your card will be released.
Q: How long does it take to process my return?
A: Your return will be processed as soon as we see tracking movement, confirming the item is on its way back to us. At that point, your refund or exchange order will be initiated.
Q: Will I lose my promotion if I return an item?
A: If you return an item that you used a promo code on, the promo code will no longer be valid, and you won’t be able to use it again.
However, if you choose to exchange the item instead, the promo code will be applied to the exchange, so you can still benefit from the discount.
- Q: I forgot to apply for my promo code, what do I do?
- Q: My promo code is not working?
- Q: Do you offer a discount off your first order?
- Q: Will I lose my promotion if I return an item?
Q: I forgot to apply for my promo code, what do I do?
A: Please contact us with your order number and the promo code you were wanting to use and we will be happy to help.
Q: My promo code is not working?
A: Only one promo code can be applied per order.
If the code you are trying to use is not applying, please check that the promotional offer hasn’t expired. Any further questions please feel free to contact us.
Q: Do you offer a discount off your first order?
A: Yes! We’d love to keep you updated on our latest news and exclusive promotional offers. As a thank you for signing up, you’ll receive a code for 20% off your first purchase, which will be emailed or texted to you after you sign up.
Simply scroll to the footer on the right-hand side and join our email list!
To sign up via SMS please click here
Q: Will I lose my promotion if I return an item?
A: If you return an item that you used a promo code on, the code will no longer be valid, and you won’t be able to use it again.
However, if you choose to exchange the item instead, the code will be applied to the exchange, so you can still benefit from the discount.
- Q: How do I return my order?
- Q: I haven't received a confirmation email
- Q: How do I change or cancel my order?
- Q: How long does it take to process my return?
- Q: Do you have Sample Sales ?
- Q: My order hasn’t arrived, what do I do?
- Q: Will you get products back in stock if they are sold out online?
- Q: Will you get products back in stock if they are sold out online?
- Q: How do I change my delivery address?
Q: How do I return my order?
A:
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Click here to start your return.
-
Enter your order and zip code to view your order details.
-
Select the item you wish to return (please note, items marked as "final sale" are not eligible for return)
-
Choose your reason for the return and answer a few questions to help us improve.
-
Make your selection from our available return options and download your return label.
-
Finally, simply attach the return label to your package and send it back to us.
-
Read our return policy here.