Open Positions

Position: Customer Support Coordinator

About the Position

Mary Square is seeking a driven and accomplished Customer Support Coordinator to join our growing team. Under the direction of the National Sales Manager, and in collaboration with the Sales Team, the Customer Support Coordinator will be responsible for communicating and problem-solving with our wholesale and retail customers. This person is comfortable working with all types of customers in the effort to answer their questions quickly. This role requires a dynamic, results-oriented individual who can handle a fast-paced environment and react quickly to changing needs and objectives.

What You’ll Be Doing:

Customer Service

  • Create a positive/friendly first impression for customers and salespeople contacting Mary Square via phone and email by serving as the primary customer service representative for all retail customers and as the “second ring” for wholesale customers
    • Strive for “one call service” where inquiries and issues are resolved with one call
    • Follow up within 24 hours on open issues
  • Maintain a positive, empathetic and professional attitude toward customers at all times
  • Act as an information conduit to our customers, team members and company providing information as required
  • Communicate with customers via our online chat platform
  • Contact customers whose credit cards we need to complete their order
  • Assist with display program management
  • Execute marketing call campaigns

What We’d Like to See in You

Required

  • 1+ year of experience in customer service role
  • Experience working with a cross-disciplinary team in a highly collaborative environment with diverse perspectives and expertise
  • Proficiency in Microsoft Office programs
  • Ability to embrace challenges and inspire new ways of thinking and approaching design problems while able to move quickly to prove out ideas
  • Strategic problem-solving skills
  • Excellent written and verbal communication skills
  • Curiosity, humility, and a passion for doing great work
  • A flexible personality that can thrive in a fast-paced environment
  • Ability to learn new technology, like Apprise ERP, quickly

What You’ll Get From Us

  • An opportunity to grow and evolve your career while working in a fun, and dynamic environment
  • Experience working with creative and motivated people
  • 401K and health coverage

How to Apply

Email your resume to ehaines@marysquare.com with a resume and cover letter attached to the email. Please use subject line "Application: Customer Support Coordinator".