Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at


We know that can be frustrating - we're sorry. Please email us at or call us at (866) 593-0385, and we'll be happy to assist you!

Please contact us at or call us at (866) 593-0385. We'll check to see if your order is eligible to be canceled.

We definitely want you to love your product and will try to make it right! To process a return, please fill out our Returns form here. All returns require authorization by a Customer Experience Representative within 30 days of the delivery date. Unfortunately, unauthorized returns cannot not be refunded. 


Once you place an order online, you should receive an order confirmation email. Once your order ships, you will receive a shipping confirmation. You will find tracking info in this email. If you have any issues, please call us at (866) 593-0385 or email us at


Our popular items sell out quickly! If it sold out online, we likely will not have it in stock again.


We would love to share our news and promotions with you. We'll even give you a promo for 20% off your first purchase when you join us! Just scroll down to sign up in the footer below.


Becoming a Mary Square retailer is easy. Simply fill out the Wholesale Account form here. Below are a couple other details you should know about being approved to carry Mary Square.

  • Opening order minimum is $500.
  • Reorder minimum is $200. New accounts will be opened at Mary Square's sole discretion based up on market conditions and other factors deemed relevant.
  • Mary Square retains the right to deny a retailer for any reason.
  • All new retail applicants must be able to prove they have a legitimate brick & mortar storefront and/or an independent ecommerce site.
  • Vendors must be approved to sell online.
  • No new retailers may list any Mary Square items for sale on any online marketplace including but not limited to: Amazon, eBay, and Walmart.

A Mary Square customer goes to an Inactive status if they have not ordered within 12 months. To reactivate an account, the customer must place a minimum order of $500, and terms must be reestablished.